Month: June 2019

United Physician Reference

Throughout my 35 year IT career, I have had many opportunities to work with Oracle and Oracle consulting partners and implementers. Viscosity ranks among the top; either #1 or #2 considering the overall experience. Their ODA and Oracle technical knowledge is exceptional, their ability to work within and navigate the Oracle internal support and engineering structure is very effective.

I would highly recommend Viscosity and the Oracle ODA, and that recommendation is built mainly on my faith and trust in Viscosity.

Michael Reilly

United Physicians

ODA Experts



Is your ODA keeping you awake at night or you fret that you cannot upgrade to Oracle Database 12c/18c/19c because your ODA release is outdated? 

Viscosity North America (Viscosity), an Oracle Platinum Partner, provides end-to-end ODA Lifecycle Services including upgrades and patches at a fixed (no hassle) rate, for customers who need their ODAs updated to the latest bundle patches. In addition, Viscosity provides a comprehensive review on security compliance, linux and database assessment, and capacity planning with the ODA Lifecycle Services to protect your investment in ODA.

Our proven methods have helped even our customer’s most difficult upgrading and patching challenges. Leave the difficult task of patching ODAs to Viscosity who provide input to the best practices for ODA. Let us eliminate the complexity and risk with Viscosity ODA Lifecycle Services and ensure a successful patching at a lowest cost so that you can concentrate on areas of the Oracle database that matter the most to the business. See for yourself!As part of our ODA Lifecycle Services, Viscosity’s team of experts will assess your current utilization and capacity on the ODA and provide industry best practice recommendations and help you to harness the performance and storage capabilities of ODA for your Oracle Database.In addition, Viscosity also provides turnkey managed services to help our clients maximize the benefits and investment in ODA.

For more information, you can download our ODA Patching Services Data Sheet here or our ODA Healthcheck Data Sheet here.


ODA Training Services

Viscosity’s training focuses on unlocking the ODA as an engineered system. Our training focuses on the integrated package of software, compute, networking, and storage that is optimized specifically for performance and scale of Oracle databases.



A major company that provides transportation services for the Dallas, Texas metroplex and its 12 surrounding cities. With its modern public transit and facilities the customer made the decision to begin the process of replacing their legacy HP-UX servers and re-platforming onto two Oracle Database Appliance X7-2-HA (ODA) with RAC and Active Data Guard.

The customer leveraged Viscosity North America (Viscosity) as a strategic partner for their team of world class architects and expertise for an on-site one week or two week training for their DBA team.


Viscosity ODA Training Deliverables


  • Upgrading to Oracle Database 18c and unleashing the value of Hybrid Columnar Compression (HCC)
  • Unleashing Viscosity’s integrated software around the ODA
  • Unleashing Viscosity automated provisioning on the ODA
  • Prepare for Oracle Database installation and deployment
  • Use Oracle Appliance Configuration Manager
  • Power on the system for the first time and define network options
  • Configure Oracle Integrated Lights Out Manager (ILOM)
  • Validate current the Oracle Appliance Manager software version and re-image Operating System
  • Installing the latest Oracle Database Appliance Patch-Set Bundle
  • Installing the latest Oracle Database Appliance End-User Bundle for bare metal deployments
  • Network Configuration
  • Security Administration
  • System resource tuning and network tuning
  • System Monitoring
  • System Logging


  • Validate platform deployments
  • Perform Oracle Database Appliance post installation tasks
  • Oracle Real Application Cluster Fundamental on ODA
  • Validate Seamless Application Failover with Oracle Data Guard
  • OEM Fundamental on ODA
  • Creating and Managing Databases on ODA
  • Review and Recommend Backup & Recovery Operations on ODA
  • Managing Storage on ODA
  • Managing Network Configurations on ODA
  • Review of ODACLI Commands to Manage ODA Infrastructure
  • ODA hardware (system and storage)
  • Oracle ODA Linux
  • System Configuration 
  • Oracle Linux package management
  • Ksplice
  • Kernel Module Configuration
  • User and Group Administration
  • Storage Administration

United Physicians Achieves Performance and Reliability


United Physicians Achieves Performance and Reliability

with Oracle Database Appliance

IT Transformation with ODA


United Physicians (UP), is a network of physicians that contracts with health plans, whose members have medical staff privileges at hospitals and healthcare systems. While the company’s network has grown, so has their IT footprint. Initially, UP deployed their databases and applications with all SSDs in a virtualized Oracle Database Appliance (ODA) X6-2. Oracle Platinum Partner, Viscosity North America (Viscosity), was brought in, to provide a solution for their ODA X6 patching and guidance in a go-live strategy.

Solution and Proposal

Viscosity reviewed AWR reports and I/O workloads to determine their IOPs, throughput and latency metrics to determine their future hardware roadmap. Based on their I/O requirements, Viscosity was able to assure UP that the new appliance would not only provide performance, but also have enough capacity for future growth. Viscosity also educated UP to consider information life cycle management with tiered storage on the ODA. After Viscosity spent time providing resources that could act as a trusted advisor, and walk through UP’s roadmap and its correlation to Oracle, UP became open to discussing the purchase of an ODA X7-2.

Agile Virtualization with ODA

Viscosity worked with UP through the process to have them purchase an ODA with SSD and HDD, giving them both the performance and capacity required for their production environment. After the ODA X7-2 was initiated, Viscosity experts were onsite
to standup the ODA.

Deep Virtualization

UP deployed four virtual machines for their application stack on the ODA X7-2, allowing them to fully utilize the ODA as their go-to virtual infrastructure. However, this proved to be a more difficult task than initially believed, as the latest patch was not as stable as expected. Viscosity honored their commitment for success and provided services, free of charge, to ensure that UP was patched to a stable update.

Memory Expansion

After production go-live, Viscosity was asked to patch the ODA X6-2, resell memory upgrades to the maximum configuration, and collaborate with UP to effectively utilize their Dev and Test environment as the ODA X7-2 will be for production. Viscosity will continue to be their trusted advisor, as they provide end to end monitoring with Oracle Cloud Control 13c.

Clubcorp Reference

Viscosity has earned theirplace as a trusted advisor for our IT department. With their deep technical expertise, agileresponse time, and customer first approach, Viscosity has improved our business operations from the moment they arrived.”– IT Manager,ClubCorp USA Inc.

Healthcare Analytics

Health Plan Provider Simplifies with Oracle Database Appliance



A leading Health Plan Provider, founded in 1997, has since seen continuous growth in Michigan, Iowa, Illinois, Ohio, Indiana, and Kentucky. With more than 700,000 customers, the customer provides government-based health plans, and as growth continues, they sought an Oracle partner, with expertise in the Oracle Database Appliance as well as Oracle Data Warehouse.

Previously, the customer had purchased an X5 Oracle Database Appliance, and had struggled with utilizing it at full potential for their company. Oracle Platinum Partner, Viscosity North America (Viscosity), was brought in, in hopes to provide an assessment and patching for their ODA X5 issues and for guidance in a future roadmap with ODA strategy. 

Solution and Proposal

Viscosity experts performed an assessment of the customer’s Data Warehouse database, performed discovery on the servers and database, as well as assessed the current hardware configuration. Throughout this process Viscosity executed a comprehensive health check, gathered the key metrics and reviewed database parameters to maximize performance on the ODA.


Agile Virtualization

In parallel, with the comprehensive review of the customer’s environment, Viscosity upgraded and patched their ODA X5 DEV and PROD environments and databases to the newest releases.

The virtualization layer provided some challenges with the ODA patching processes, but Viscosity resolved issues quickly by persistently following up with Oracle support and communicating effectively with the customer. Within two weeks of the engagement kickoff, Viscosity was able to complete the upgrade of DEV and PROD. 

Hardware Recommendation

As part of the assessment, Viscosity recommended their roadmap for their next hardware refresh. By reviewing AWR reports and I/O workloads to determine their IOPs, throughput, and latency metrics, Viscosity is able to provide the right-sized recommendations to their future hardware roadmap.

After successfully upgrading their development and production ODAs within two weeks, Viscosity became their trusted advisor. With the thought leadership, Viscosity will recommend to the customer to upgrade to the SSD based ODA X7 HA.